IT operations · AI agents
An AI front desk connected to your ticketing system
First-line requests answered by an AI agent, logged straight into the ticket queue and handed to engineers with context.
65%
first-contact resolution
Empowering businesses through data-driven AI solutions
We empower businesses with data-driven AI by finding where it pays off, then designing, building and running the agents, integrations and teams that deliver it in production.
Retell AI Certified Partner Clients in India, the US and Europe
Voice & chat agents
Natural conversations in English, major global languages, Hindi and regional Indian languages, wired into your CRM and ticketing systems.
Why we exist
The model is rarely the hard part. The hard part is choosing the right problems, grounding AI in your own data and systems, and earning the trust that turns a demo into daily work.
Proofs of concept with no path to production or owner.
AI that can't read the CRM, the ticket queue or the knowledge base.
Tools launched without the training and governance to adopt them.
What we do
Advise
Use-case discovery, value sizing, data foundations, and a phased implementation roadmap your board can fund.
AI strategy · GenAI consulting · Data foundations
Build
Production-grade voice and chat agents, retrieval over your knowledge, and workflow automation connected to your core systems.
Voice agents · RAG & copilots · CRM & ticketing integration
Scale
Hands-on programmes for your teams, continuous evaluation and monitoring once you're live, and managed AI operations.
Team training · Evaluation & monitoring · Managed AI operations
Industries
Domain workflows, regulations and customer expectations shape every solution we design.
AI-assisted research, classification and drafting for legal practices. 90% classification accuracy case study
AI front desks across ServiceNow, Jira and Zendesk.
Reservations, guest queries and booking follow-ups.
Cart recovery, order support and personalised outreach.
Admissions, counselling and student–parent communication.
Lead response, qualification and CRM-first handoff to sales.
Patient follow-ups, appointments and care coordination.
Selected work
IT operations · AI agents
First-line requests answered by an AI agent, logged straight into the ticket queue and handed to engineers with context.
65%
first-contact resolution
Legal & advisory · Customs classification
Hours of first-pass research now arrive as a reasoned draft, freeing associates for higher-value work while experienced advocates stay firmly in control.
90%classification accuracy
Hospitality & travel · Voice AI
Voice agents handle bookings, room enquiries, and automated confirmation calls across time zones with human fallback.
24/7instant phone coverage
Real estate · Lead response
Under 60-second response to portal and ad leads, qualifying budgets and timelines before booking agent tours.
< 60saverage response time
Figures are from individual engagements. Client names are withheld under NDA.
Insights

Case Studies
Healthcare clinic, name withheld under NDA.
Case Studies
Enterprise client, name withheld under NDA.
Case Studies
Premium hospitality client, name withheld under NDA.
Insight
Deploying a Retell AI voice agent is a genuine competitive advantage.
Leadership

Rajesh Kumar
Founder & Partner

Abhay Babbar
Co-Founder & CTO
Partners & platforms
Certified to design and deploy production voice agents on the Retell platform.
Verify on retellai.comFAQ
QuensultingAI is an AI and data consultancy based in Pune, India. We design, build and run AI solutions for businesses, including voice and chat agents, workflow automation and retrieval over your own knowledge, along with the data foundations they depend on.
We're based in Pune, Maharashtra, and work with clients in India, the US and Europe.
With a 30-minute conversation with a partner. No slides and no obligation, just an honest view of where AI can pay off for you and where to start. If there's a fit, the next step is usually an opportunity assessment and business case.
Yes. Our agents connect to the tools you already run, such as CRMs like Salesforce, HubSpot and Zoho, and ticketing systems like ServiceNow, Jira and Zendesk.
English, major global languages, Hindi and regional Indian languages.
We design and build data foundations for AI, ensuring your enterprise knowledge, documentation, APIs and operational data are clean, structured, secure and ready for production agentic retrieval and workflow automation.
Yes. QuensultingAI is a Retell AI Certified Partner, certified to design and deploy production voice agents on the Retell platform. You can verify the listing in Retell's partner directory.
A 30-minute conversation with a partner. No slides, no obligation, just an honest view of where to start.
Talk to a partnerPrefer email? sales@quensultingai.com
Tell us a little about your goals and we'll reply by email.